Privacy Policy – hh98 game Pakistan

1 Introduction

hh98 game is an online gaming and sports betting platform serving players in Pakistan. When you create an account, make a deposit or interact with any part of the hh98 game platform, you share certain personal information with us. This Privacy Policy explains precisely what data we collect, the lawful basis on which we process it, how long we keep it and the steps we take to keep it secure.

This policy applies to all services offered under the hh98 game brand, including the main website at hh98game.win, the mobile app, the game lobby, sports betting on cricket and PSL markets, live casino, bingo, deposits via JazzCash or Easypaisa, and any future products added to the platform.

By registering an account or continuing to use hh98 game after this policy has been updated, you confirm that you have read and understood how your data is handled. If you do not agree with this policy, please do not use the platform and contact our support team to close any existing account.

2 Data We Collect

hh98 game collects only the data that is necessary to operate the platform, keep it secure and provide a good experience for Pakistan players. The categories of personal data we collect are:

Registration & Identity Data

• Full legal name as shown on your CNIC or passport
• Date of birth (to verify you are 18 or older)
• Mobile number (used for account verification and important account notifications)
• Email address (used for account correspondence and password recovery)
• National Identity Card (CNIC) number when identity verification is requested

Financial & Transaction Data

• Deposit and withdrawal amounts in PKR
• Payment method type (e.g. JazzCash, Easypaisa, Raast, bank transfer, card)
• Transaction reference numbers and timestamps
• Account balance history and betting activity records

Technical & Usage Data

• IP address and approximate geographic location (city level)
• Device type, operating system and browser version
• Pages visited, games played, time spent on each section
• Session timestamps and login history

Communications Data

• Records of live chat conversations with the support team
• Emails sent to or received from hh98 game
• Feedback or complaint records

3 How We Collect It

Data is collected through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support or respond to a survey.
• Automatically: When you browse the platform, our servers and analytics tools automatically log technical data such as your IP address, device information and pages visited.
• Through cookies and similar technologies: Session cookies and analytics trackers collect usage data to help us understand how players use the platform and where improvements can be made. See Section 7 for full cookie details.
• From payment processors: When you deposit via JazzCash, Easypaisa, Raast or bank transfer, the payment processor confirms the transaction to us. We receive confirmation data (amount, reference, timestamp) but never your wallet PIN or full banking credentials.
• From identity verification services: If we need to verify your identity, we may use a third-party service to cross-reference the documents you provide. These services operate under strict data handling agreements with hh98 game.

4 How We Use Your Data

The data collected by hh98 game is used for the following purposes:

We do not use your data for automated decision-making that produces significant legal effects without human review. If an account is flagged by our automated systems, it is reviewed by a member of the trust and safety team before any action is taken.

5 Sharing Your Data

hh98 game does not sell your personal data. We do not share it with third-party advertisers. Your data may be shared in the following limited circumstances only:

• Payment processors: To complete your deposit or withdrawal, we share necessary transaction data with the relevant payment processor (JazzCash, Easypaisa, Raast or your bank). These processors operate under their own privacy policies and are bound by their data handling obligations.
• Identity verification providers: If you are required to complete KYC verification, your identity documents are shared with our verification partner. This partner is contractually bound to use your data only for verification and to delete it after the process is complete.
• Technology and hosting providers: Our platform runs on secure hosting infrastructure. Hosting providers may technically have access to server data, but are bound by strict data processing agreements and may not use that data for any other purpose.
• Analytics services: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. This data cannot be used to identify individual players.
• Legal requirements: If we are required by law to disclose data — for example in response to a valid court order — we will comply with that obligation. Where legally permitted, we will notify you of such a disclosure.

6 Payment Data

Given that hh98 game operates in PKR and processes payments through local channels, we want to be particularly clear about how payment data is handled:

• hh98 game never stores your JazzCash PIN, Easypaisa PIN, bank account password or card CVV number.
• When you initiate a deposit, you authenticate directly with your payment provider. hh98 game only receives a confirmation of the completed transaction along with the amount and reference number.
• Withdrawal requests are verified against your registered payment method to ensure funds are only sent to accounts in your name.
• Transaction history is retained for accounting and responsible gaming purposes and is accessible to you through your account dashboard.
• All payment data in transit between hh98 game and payment processors is encrypted using TLS protocols.

7 Cookies & Tracking Technologies

hh98 game uses cookies and similar technologies to make the platform function correctly and to understand how players use it. Here is a summary of the cookies we use:

• Essential cookies: Required for the platform to work. These include session cookies that keep you logged in while you navigate between pages. Without these, the platform cannot function correctly.
• Analytics cookies: Help us understand which sections of the platform are popular, how long players spend in the game lobby, and where technical issues may be occurring. This data is aggregated and anonymised.
• Preference cookies: Store your platform settings such as preferred language, notification preferences and display options so you do not have to re-set them each time you visit.
• Security cookies: Used to detect and prevent fraudulent login attempts, suspicious account activity and bot traffic.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using the platform, but some personalisation features may not work as expected. Essential and security cookies cannot be disabled without affecting platform functionality.

8 Data Retention

hh98 game retains personal data only for as long as it is necessary for the purpose it was collected, or as required to meet legal obligations. The general retention periods are:

• Account data: Retained for the lifetime of your active account plus a reasonable period after closure to handle any outstanding disputes or legal queries.
• Transaction records: Financial transaction records are retained for a minimum period to meet standard accounting and anti-fraud obligations. After this period, records are either deleted or irreversibly anonymised.
• Identity verification documents: Copies of CNIC or passport provided during KYC are retained only for as long as necessary to maintain the verification record. Once your identity is confirmed, document images are not kept indefinitely.
• Support communications: Chat logs and email correspondence are retained for a period sufficient to resolve any follow-up queries related to the same issue.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer required and there is no legal basis to retain it, it is securely deleted or anonymised so that it cannot be linked back to you.

9 Security Measures

hh98 game takes the security of your personal data seriously. The following technical and organisational measures are in place:

• TLS encryption: All data in transit between your device and hh98 game servers is encrypted.
• Password hashing: Account passwords are stored as hashed values using a strong hashing algorithm. Even hh98 game staff cannot see your password in plain text.
• Access controls: Personal data is accessible only to authorised staff on a need-to-know basis. Access logs are maintained and reviewed.
• Two-factor authentication: Players are encouraged to enable 2FA on their accounts for an additional layer of protection.
• Fraud monitoring: Automated systems monitor for unusual login patterns, suspicious transactions and account takeover attempts in real time.
• Regular security reviews: The platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

10 Your Rights

As a player on hh98 game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email.

We aim to respond to all data rights requests within a reasonable time. There is no charge for making a request. We may need to verify your identity before processing certain requests to ensure we are speaking with the account holder.

11 Minors

hh98 game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If a registration is found to belong to a minor, the account will be closed immediately, all data associated with that account will be deleted, and any deposited funds will be returned to the payment source.

Parents and guardians in Pakistan are encouraged to use internet filtering tools and parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has registered on hh98 game, please contact our support team immediately so we can investigate and act without delay.

12 Changes to This Policy

hh98 game may update this Privacy Policy from time to time. When changes are made, the revised version will be published on this page with an updated "Last Updated" date. For material changes that significantly affect how your data is used, we will send a notification to the email address associated with your account.

Your continued use of hh98 game after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, you can reach hh98 game through the following channels:

• Live Chat: Available 24/7 directly within the platform — the quickest way to get a response from the support team
• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common questions about account privacy, data and security settings

The support team is familiar with Pakistan's local payment landscape — including JazzCash, Easypaisa and Raast — and can answer any platform-specific privacy questions clearly. We aim to respond to all formal data privacy requests within a reasonable period and will keep you updated on progress throughout.